Case Study · Insurtech
From first-time nerves to full confidence for Firemelon.
Firemelon, the insurtech behind the Aura policy and claims platform, used Atoro’s ISO 27001 internal audit to walk into its first-ever external certification audit fully prepared, with every gap addressed and a clear view of what to expect.
ISO 27001 internal audit
Insurtech
First certification
Project-based
Results & impact
ISO
27001
FirstInternal audit completed.
100%Gaps addressed.
FullCertification readiness.
Above and beyondHands-on support throughout.
At a glance
- Industry: insurtech (Aura policy and claims platform).
- Engagement: ISO 27001 internal audit.
- Context: first-ever external certification audit.
- No prior internal audit experience in-house.
01 The challenge
A first external audit, with sensitive data at the core
Firemelon is an insurtech company behind Aura, a platform for policy and claims administration. With sensitive policyholder data at the core of their operations, ISO 27001 is more than a checkbox, and as they approached their first-ever external audit, they needed expert support.
Without internal audit experience, they needed a partner to navigate the process and identify blind spots, delivering a strong internal audit and building confidence going into their first certification.
02 The Atoro approach
Audit, guide, prepare
Audit
Delivered a detailed internal audit with clear, actionable findings, providing gap-closing templates and tools tailored to Firemelon’s systems.
Guide
Ongoing calls and check-ins to troubleshoot blockers, with a full walkthrough of what to expect in the external audit so the team felt prepared.
Prepare
By the end, Firemelon had confidence: they knew what to expect, how to speak to auditors, and where they stood. Fully equipped for certification.
Walking into a first external audit, fully prepared.
In the client’s words
“We have had a great engagement with Atoro and really appreciate the excellent communication and support in our first ISO 27001 project. Atoro went above and beyond, and the guidance in addressing gaps has been invaluable. We feel very prepared going into our first external audit.”
Kevin McElroy, Head of Operations, Firemelon
FAQ
ISO 27001 internal audit FAQs
Can Atoro help with our first ISO 27001 certification?
Yes. Firemelon, an insurtech with no prior internal audit experience, came to us approaching its first-ever external audit. We delivered the internal audit, walked the team through exactly what to expect, and they went into certification fully prepared and confident.
What if we have no internal audit experience in-house?
That is exactly where an external internal auditor helps. For Firemelon we navigated the whole process, identified the blind spots, provided gap-closing templates and tools tailored to their systems, and ran ongoing calls so nothing was a surprise.
What does an internal audit deliver before a first certification?
A detailed internal audit with clear, actionable findings, gap-closing tools, and a walkthrough of how to speak to your certification auditor. Firemelon finished knowing exactly where they stood and what to expect, with 100% of gaps addressed and full certification readiness.
Next step
Facing your first ISO 27001 audit?
Book a call and we will tell you the timeline and the price for your ISO 27001 internal audit in 30 minutes.
The service behind this story
ISO 27001 internal audit: independent, evidence-tested, before the audit that counts
ISO 27001 implementation: the full certification path
TrustOps: stay certified after the audit